Client Contract
The Counsellor
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The counsellor has indemnity insurance and is a registered member of the British Association for Counselling & Psychotherapy. The counsellor is bound by the BACP’s Code of Ethics, and is subject to their complaints procedure.
The counsellor works predominantly from the Person-Centred theoretical approach, but may also integrate other approaches and skills when appropriate and helpful.
Confidentiality
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Everything that is discussed within a counselling sessions will be held in the strictest confidence. There are very few circumstances that the counsellor would be need to share the client’s personal data and this would usually be with the client’s consent, e.g. sharing important information with the client’s GP, or crisis team. Some personal details, such as the client’s name, may also appear on any business bank statements shared with OK With You Ltd’s accountant(s) for auditing purposes.
However, the counsellor may also be obliged to contact the police if the client is suspected to be committing or has admitted to committing a crime, if the client is involved in a breach of national security, or if the counsellor believes that the client intends to cause serious harm to themself or another person. The client’s data will be shared as a duty of care towards themself or any other person.
GDPR
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OK With You Ltd is the data processor for all data collected by OK With You Ltd. The client’s data will be processed in accordance with GDPR regulations. The OK With You Ltd GDPR Privacy Notice is available to view and download via the OK With You Ltd website, and should be read in full by the client before signing this document. By signing this document, the client acknowledges and agrees to the processing of their data in accordance with the OK With You Ltd GDPR Privacy Notice.
Sessions & Fees
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Sessions will last for approximately 50 minutes. Regular sessions will take place on a weekly basis, unless agreed otherwise. The fee per single session is £45, unless agreed otherwise. Free sessions and concessions will be agreed at the counsellor’s discretion, confirmation of which will be sent to the client prior to the first session.
Cancellation
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48 hours’ notice is required to cancel a session. If less than 48 hours’ notice of cancellation is provided by the client, the fee will be non-refundable. If the client provides less than 48 hours’ notice and pays using cash, the full fee will be payable at the next session. In the event of an emergency, this 48-hour notice period and any relevant fees can be negotiated with the counsellor.
Should the counsellor be unable to attend an appointment, 48 hours' notice will be given to the client where possible. Sessions cancelled by the counsellor will be rescheduled, or a full refund will be provided for that session. If the counsellor is unable to provide 48 hours’ notice due to an emergency, sickness or unexpected personal circumstances then a full refund will be provided for that session.
Online & Telephone Counselling
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Therapy can also be facilitated online or via the telephone. Preparation is encouraged prior to each remote session so that the client can get the most from the service. OK With You suggests that the client makes sure they have some privacy and are unlikely to be disturbed. OK With You Ltd accepts no responsibility for any compromising circumstances impeding on the therapy, potential data breaches, or harm resulting from the client’s chosen environment.
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Alcohol & Substance Misuse
I acknowledge that the therapist may wish to discuss boundaries around intoxicants with me, and that a session may be terminated if the work is impeded by the use of drugs and/or alcohol.
Respectful Behaviour
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Whilst the counsellor will aim to be non-judgemental when working with the client, certain behaviours will not be tolerated. All sessions will begin with a mutual expectation that both the client and counsellor deserve to feel safe and will not be subjected to abuse or indecent behaviour. In the event of aggressive or inappropriate behaviour, the counsellor reserves the right to end the counselling session immediately and terminate the counselling contract with immediate effect.
Please note: The counsellor will not be able to continue with the session if the client is under the influence of drugs and/or alcohol.
Please read this contact carefully
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The client must read this contract and the OK With You Ltd GDPR Privacy Notice in full prior to signing this document. If the client wishes to negotiate changes to this contract, then a consultation can be arranged with the counsellor in advance.
GDPR Privacy Notice
Introduction
It is imperative that you can trust that your details are kept securely and have information as to what happens to them during and after therapy.
This privacy notice discusses your contact details and any notes made during and after any sessions that we have together.
It is important that you read the policy carefully and contact with any questions or concerns about my privacy practices.
Who is OK With You Ltd?
OK With You Ltd is the data controller for OK With You Counselling Services.
What information do we collect?
Name, date of birth, address, contact details e.g. telephone, email, next of kin (for emergency purposes).
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OK With You Ltd collects data via the client contract for self-referrals and any referrals from insurance companies or other sources of referral that you will have agreed, previously with the referrer, to be given.
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OK With You Ltd will only be processing personal data e.g. any information relating to an identified or identifiable person. OK With You Ltd will not be processing any sensitive personal data e.g. data consisting of racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, biometric data, data concerning a person’s sex life or sexual orientation.
How do we use personal information?
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Delivering marketing and events communication e.g. for your information only.
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​Carrying out polls and surveys e.g. for assistance with therapy.
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​Providing a service.
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​Legal obligations e.g. professional ethical guidelines provided by the British Association for Counselling & Psychotherapy.
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​Account set up and details e.g. for contact between sessions.
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​Sending previously discussed information to you.
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Accounting and auditing purposes.
What legal basis do we have for processing your personal data?
The following are the relevant processing conditions contained within the GDPR.
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Consent e.g. any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which they, by statement or by clear affirmative action, signifies agreement to the processing of personal data relating to them. You can withdraw your consent at any time.
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Contract e.g. a written contract will be supplied every time that OK With You Ltd employs a processor to process personal data.
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Legitimate interests e.g. a clearly articulated benefit to a single company or to society, that can be derived from processing personal data, without consent, in a legal way e.g. your or another person’s/group safety.
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Vital interests e.g. in order to protect the vital interests of the data subject or of another person.
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Legal obligation e.g. as a controller, OK With You Ltd, is required to maintain records of personal data and processing activities. OK With You Ltd will have legal liability, if found to be responsible for a breach of your private information.
When do we share personal data?
There are very few circumstances that OK With You Ltd would need to share your personal data and this would usually be with your consent e.g. GP, crisis team. Some personal details, such as your name, may also appear on any business bank statements shared with OK With You Ltd’s accountant for auditing purposes. However, OK With You Ltd may need to contact the police, if you are committing or have admitted to committing a crime. Your data will only be shared as a duty of care towards yourself or any other person.
Where do we store and process personal data?
OK With You Ltd store your personal data in a locked filing safe in accordance with GDPR regulations. OK With You Ltd also keep electronic notes that are stored on an encrypted, password protected device and kept in a locked safe along with paper documents when not in use.
How do we secure personal data?
OK With You Ltd will keep your personal contact details on a password protected mobile device. Your contact number will be removed 30 days after the end of service e.g. discharge or cancellation.
OK With You Ltd will keep any written material in a locked safe accessed only by your personal therapist. In the event of certain circumstances e.g. illness or death of your personal therapist, a trusted employee of OK With You Ltd will access and handle your data in accordance with GDPR regulations.
How long will OK With You Ltd keep your personal data?
Your personal data will be kept for 7 years, after discharge and then destroyed e.g. cross shredded. Any other information e.g. text, email, telephone number will be deleted after 30 days of no contact or discharge.
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Your rights in relation to personal data
Under GDPR regulations, OK With You Ltd must respect the rights of data subjects to access and control their personal data. Data subjects have certain rights in respect of:
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Access to personal information – this would be whilst in a session.
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​Correction and deletion – this would be agreed whilst in session.
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​Withdrawal of consent (if processing data on condition of consent)
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​Data portability – your data will be removed from a locked safe and transported to your therapist’s office or the designated room within which your therapeutic session will take place in a secure, locked document case, or transported via an encrypted, password protected confidential device.
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Lodging a complaint with British Association of Counselling & Psychotherapy, if not satisfied with protection of your data.
If you require to see any information that OK With You Ltd holds then this will be agreed and activated whilst in the therapeutic session. There may be times when data subject rights may be limited e.g. when fulfilling the data subject request risks exposing personal data about another person, this information will be redacted before you are able to view the information held.
Use of automated decision-making and profiling
This is not relevant to information held within OK With You Ltd.
How to contact us?
Data subject can get in touch if they have questions or concerns about privacy practices, personal information, or if you wish to file a complaint. Please contact verbally, via email info@okwithyou.com or telephone 07597 649432.
Linking to other websites / third party content
Any links to external sites and resources from the OK With You website or associated social media pages does not constitute endorsement, and OK With You Ltd takes no responsibility for the content (or information contained within) any linked website.